Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for TextilePass. It supplements our Terms of Service. By subscribing to a paid plan or paying an activation fee, you agree to this policy.

TextilePass is operated by Mahir Afser Akash, a sole trader resident in Australia. Payments are processed by our payment provider, Paddle, which acts as the merchant of record. Paddle's buyer terms also apply to your purchase.

Paid plans (Professional and Enterprise) are billed in advance on a monthly or annual cycle. You can cancel at any time from your billing settings; cancellation stops future renewals.

When you cancel, you keep access to paid features until the end of the current billing period. We do not automatically pro-rate or refund the unused portion of a period except where required by law.

Certain actions — such as publishing a Style on the Professional plan — may incur a one-time activation fee disclosed at the point of purchase. Because these unlock a digital service immediately (a published, publicly scannable passport), they are generally non-refundable once the passport has been published.

If an activation fee was charged in error, or the publish action failed for technical reasons on our side, contact us and we will investigate and refund where appropriate.

TextilePass is a business-to-business service intended for brands and organisations, so statutory consumer withdrawal ("cooling-off") rights generally do not apply.

If you nonetheless qualify as a consumer under EU/EEA/UK law, you may have a right to withdraw from a purchase within 14 days. For digital services this right ends once the service has begun with your express consent — for example, once you publish a passport or use a paid feature — which you agree to when subscribing.

Where the right does apply and the service has not yet been provided, we will refund eligible amounts in accordance with applicable consumer law.

To request a refund or raise a billing question, contact us through our contact page at /contact (or by email to minhajafser135@gmail.com) with your account email and the transaction details. We aim to respond within five business days.

Approved refunds are issued to the original payment method via Paddle. Processing times depend on your bank or card issuer.

We may decline refunds in cases of fraud, abuse, repeated refund requests, or violations of our Terms of Service. Nothing in this policy limits any non-waivable rights you have under applicable law.

We may update this policy from time to time. We will post the revised version with an updated "Last updated" date. Continued use of paid features after changes take effect constitutes acceptance.